Sistemi tecnici e socio-organizzativi: uno sfondo teorico per interpretare la trasformazione tecnologica

This paper, in light of a brief overview of the debate that (for brevity) the authors summarize as the socio-technical systems approach, proposes a first reconstruction of a theoretical background useful for questioning the organizational sustainability of technological tools and devices, such as ICT (Information and Communication Technologies) and artificial intelligence (AI), which are emerging today with a disruptive force. The attempt is to build a bridge between what emerges in the organizational and social fields and in computer science, highlighting the points of contact, including through the common concept of the artifact. This shared concept can serve as a promising conceptual bridge between the two fields, while acknowledging the distance between their respective interpretations. Nevertheless, this distance appears to reveal initial and stimulating similarities that could prove mutually beneficial.